Unlike regular chat widgets, Textiful connects your website to text messaging. That means when someone closes the browser, the chat moves straight to their phone — so you never lose the lead.

No. Textiful’s AI handles messages automatically when you’re busy or offline. You’ll get a notification and can jump in anytime from your Textiful inbox.

Yes. You can chat with customers right from your phone using the Textiful dashboard — it’s mobile-friendly and perfect for small teams on the go.

Absolutely. You can change colors, greeting text, and your business name so it matches your brand perfectly.

Textiful automatically saves the conversation, adds the contact to your CRM, and can send follow-up messages or reminders via SMS — all hands-free.

WebChat is included in all Textiful plans. Just pick the plan that fits your SMS volume, and start chatting instantly.

No. It works directly in their browser and text inbox — no app, no downloads, just instant connection.