1. Introduction
Welcome to Textiful, Textiful.co (“we,” “us,” or “our”) as a trading name of Goodbrand PTY LTD. We operate the website https://textiful.co (the “Service”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Service. By accessing or using Textiful.co, you consent to the practices described in this policy.
2. Information We Collect
- Personal Information: Name, email address, contact details (when you register, subscribe, or contact us), and billing/payment information (processed securely via third-party payment gateways; we do not store full payment details).
- Non-Personal Information: Browser type, IP address, device information, operating system, and usage data (e.g., pages visited, time spent, clicks) via cookies and analytics tools.
- User-Generated Content: Text, files, or other content you upload or generate using our Service.
3. How We Use Your Information
- Provide, operate, and improve our Service.
- Process transactions and send transactional emails.
- Respond to inquiries and provide customer support.
- Send promotional communications (you may opt out at any time).
- Analyze usage trends to enhance user experience.
- Prevent fraud, abuse, or security risks.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to remember user preferences, analyze traffic (e.g., via Google Analytics), and deliver targeted ads. You can manage cookies via browser settings. Disabling cookies may limit Service functionality.
5. Sharing Your Information
We do not sell personal information. We may share data only when necessary:
- Service Providers: With trusted partners (e.g., payment processors, hosting services) bound by confidentiality.
- Legal Compliance: To comply with laws, court orders, or lawful government requests.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
- Anonymized Data: Aggregated, non-personal data for analytics or marketing.
6. Data Security
We implement industry-standard security measures (encryption, access controls) to protect your data. No system is completely secure, but we will promptly notify you of any data breaches as required by law.
7. International Data Transfers
Your data may be processed outside your country. We ensure compliance with international transfer standards such as GDPR safeguards.
8. Your Rights
- Access, correct, or delete your personal data.
- Request data portability or object to processing.
- Withdraw consent at any time by contacting hello@textiful.co.
9. Children’s Privacy
Our Service is not intended for users under 16. We do not knowingly collect their data. Contact us if you believe a child has provided information so we can delete it.
10. Third-Party Links
Our Service may link to external sites. We are not responsible for their privacy practices or content. Review their privacy policies separately.
11. Changes to This Policy
We may update this policy periodically. Updates take effect upon posting. Material changes will be communicated via email or service notice.
12. Contact Us
For questions, requests, or complaints:
Email: hello@textiful.co
Textiful Messaging Policy
At Textiful, we believe in the power of clear and reliable communication. We are committed to helping your messages reach their intended audience. To ensure high deliverability and protect against spam, all messages sent through Textiful.co must comply with applicable laws and industry best practices.
By using Textiful’s services (including SMS, MMS, webchat, voice, and other messaging channels), you agree to adhere to our Terms of Service and this Policy, which outlines our rules regarding:
- Consent (Opt-in)
- Revoking Consent (Opt-out)
- Sender Identification
- Appropriate Usage
- Prohibited Content
- Filter Evasion
- Enforcement
1. Obtaining Proper Consent
Before sending any first message to an individual, you must obtain their clear agreement to receive messages from you (“consent”). Clearly state what type of messages they agree to receive (e.g., reminders, promotions, or updates).
- Record Keeping: Keep proof of consent such as a signed form or timestamped digital record.
- Timeliness: If the first message is delayed, reconfirm consent when you send it.
- Specificity: Consent applies only to your brand and stated purpose—it cannot be transferred or bought.
Alternative Consent Pathways
- Customer-Initiated Conversation: If an individual messages you first, you may respond to that conversation only.
- Informational Messages Based on a Prior Relationship: You may send one-time informational messages (e.g., receipts, OTPs, confirmations) when users have previously provided their number. These messages must not include promotions.
For ongoing messaging campaigns, you must include clear opt-out instructions, respect message frequency preferences, and periodically reconfirm consent per regulations.
2. Identifying Yourself
Every message must clearly identify your business as the sender, except within an ongoing conversation where context makes it obvious.
3. Opt-Out (Unsubscribe)
Every initial message must include clear unsubscribe instructions, such as: “Reply STOP to unsubscribe.” Standard opt-out keywords include END, STOPALL, UNSUBSCRIBE, and QUIT. You must process opt-outs immediately and may send only one confirmation message.
4. Prohibited Content
- Spam or unsolicited messages.
- Illegal or harmful content, including fraud or drugs.
- SHAFT content: Sex, Hate, Alcohol, Firearms, Tobacco (including vaping).
- Phishing or malware.
- Offensive, defamatory, or infringing material.
- Filter evasion content designed to bypass detection mechanisms.
5. Prohibited Practices
- No falsified headers or spam bots.
- No filter evasion using misspellings or unconventional opt-out phrases.
- No “snowshoeing” (sending similar messages across many numbers).
- No public URL shorteners (use a dedicated branded domain).
- No reverse engineering or source code extraction.
6. Reasonable Use & Monitoring
Services are subject to fair use limits for normal business activity. Excessive or abusive use may result in suspension. Textiful reserves the right to monitor communications, remove content, or report unlawful activity to authorities.
Reporting Violations
If you become aware of a policy violation, contact hello@textiful.co with details. Cooperation is required to help resolve the issue.
