1. Introduction
Welcome to Textifu, Textiful.co (“we,” “us,” or “our”) as a trading name of Goodbrand PTY LTD. We operate the website https://textiful.co (the “Service”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Service. By accessing or using Textiful.co, you consent to the practices described in this policy.

2. Information We Collect
We may collect the following information:

  • Personal Information:

    • Name, email address, contact details (when you register, subscribe, or contact us).

    • Billing/payment information (processed securely via third-party payment gateways; we do not store full payment details).

  • Non-Personal Information:

    • Browser type, IP address, device information, and operating system.

    • Usage data (e.g., pages visited, time spent, clicks) via cookies and similar technologies.

  • User-Generated Content:

    • Text, files, or other content you upload or generate using our Service.

3. How We Use Your Information
We use your information to:

  • Provide, operate, and improve our Service.

  • Process transactions and send transactional emails (e.g., invoices, updates).

  • Respond to inquiries and offer customer support.

  • Send promotional emails (you may opt out at any time).

  • Analyze usage trends to enhance user experience.

  • Prevent fraud, abuse, or security risks.

4. Cookies and Tracking Technologies

  • We use cookies, pixels, and similar tools to:

    • Remember user preferences.

    • Analyze traffic (e.g., via Google Analytics).

    • Deliver targeted ads (if applicable).

  • You can manage cookies via browser settings. Disabling them may limit Service functionality.

5. Sharing Your Information
We do not sell your personal information. We may share it only in these cases:

  • Service Providers: With trusted third parties (e.g., payment processors, hosting services) bound by confidentiality agreements.

  • Legal Compliance: To comply with laws, court orders, or government requests.

  • Business Transfers: If Textiful.co merges, acquires, or sells assets.

  • Anonymized Data: Aggregated, non-personal data for analytics or marketing.

6. Data Security

  • We implement industry-standard measures (e.g., encryption, access controls) to protect your data.

  • No internet transmission is 100% secure. We cannot guarantee absolute security but will promptly notify you of any breaches.

7. International Data Transfers
Your data may be processed outside your country. We ensure transfers comply with applicable laws (e.g., GDPR safeguards).

8. Your Rights
Depending on your location (e.g., GDPR, CCPA), you may:

  • Access, correct, or delete your personal information.

  • Object to processing or request data portability.

  • Withdraw consent (email hello@textiful.co).

9. Children’s Privacy
Our Service is not intended for users under 16. We do not knowingly collect their data. Contact us to request removal of such information.

10. Third-Party Links
Our Service may link to external sites. We are not responsible for their privacy practices. Review their policies separately.

11. Changes to This Policy
We may update this policy periodically. Changes take effect upon posting on this page. We will notify users via email or a Service notice for material updates.

12. Contact Us
For questions, requests, or complaints:

Textiful Messaging Policy

At Textiful, we believe in the power of clear and reliable communication. We are committed to helping your messages reach their intended audience. To ensure high deliverability and protect against spam, all messages sent through Textiful.co must comply with applicable laws and industry best practices.

By using Textiful’s services (including SMS, MMS, webchat, voice, and other messaging channels), you agree to adhere to our Terms of Service and this Policy, which outlines our rules regarding:

  • Consent (Opt-in)

  • Revoking Consent (Opt-out)

  • Sender Identification

  • Appropriate Usage

  • Prohibited Content

  • Filter Evasion

  • Enforcement

1. Obtaining Proper Consent

Standard Consent (Opt-In)
Before sending any first message to an individual, you must obtain their clear agreement to receive messages from you. This is “consent.” You must explicitly state what type of messages they are agreeing to receive (e.g., appointment reminders, marketing promotions, order updates).

  • Record Keeping: You must keep a record of this consent, such as a signed form, a timestamp from a sign-up flow, or other proof. Retain this record for as long as required by local regulations or best practices, even after a user opts out.

  • Timeliness: If you do not send an initial message within a reasonable time after receiving consent, you may need to reconfirm it when you first message them.

  • Specificity: Consent is specific to you and the agreed-upon purpose. It cannot be bought, sold, or transferred. You cannot use a purchased phone list, and consent for one brand or use case does not apply to others.

Alternative Consent Pathways
While consent is always required, it can be obtained in these two specific scenarios:

  • Customer-Initiated Conversation: If an individual messages you first, you may respond directly to that specific inquiry. Their inbound message serves as consent for that conversation only. You must obtain additional consent for messages outside that exchange.

  • Informational Messages Based on a Prior Relationship: You may send a one-time informational message to an individual with whom you have a prior relationship, provided they gave you their number and took an action that triggers the communication (e.g., placing an order, booking an appointment). Examples include appointment reminders, receipts, one-time passwords, and shipping confirmations. These messages must be purely informational and cannot contain promotional content or advocacy.

Ongoing Messages & Reconfirmation
For ongoing messaging campaigns, you must:

  • Clearly remind recipients how to unsubscribe in your messages.

  • Respect their contact frequency preferences.

  • Proactively reconfirm consent as required by local regulations and best practices.

2. Identifying Yourself

Every message you send must clearly identify your business (the party who obtained consent) as the sender. The only exception is in a direct, ongoing conversation where the context is already clear.

3. Opt-Out (Unsubscribe)

Every initial message must include clear language on how to unsubscribe, such as: “Reply STOP to unsubscribe.” Other standard opt-out keywords include END, STOPALL, UNSUBSCRIBE, and QUIT.

You must honor opt-out requests immediately. If a recipient unsubscribes, you may send one final message to confirm their opt-out has been processed, but no further messages are allowed unless they provide consent again.

4. Prohibited Content

You agree not to use Textiful’s services to send or facilitate content related to:

  • Spam & Unsolicited Messages: Any unsolicited promotions or advertising sent without proper consent.

  • Illegal or Harmful Activities: Content related to:

    • Child sexual abuse material.

    • Fraudulent goods, services, or schemes (e.g., pyramid schemes, “get-rich-quick” programs).

    • High-risk financial services (e.g., payday loans, cryptocurrency investments).

    • Third-party lead generation, debt collection, or credit repair programs.

    • Illegal substances (e.g., Cannabis, CBD).

    • Gambling.

    • SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco, including vaping).

    • Phishing or pharming scams.

  • Infringing Content: Content that violates intellectual property rights.

  • Offensive Content: Harassing, defamatory, obscene, abusive, or invasive content.

  • Harmful Content: Viruses, malware, or any code designed to damage systems or expropriate data.

  • Filter Evasion: Content designed to evade detection (see below).

5. Prohibited Practices

  • Identity Falsification: Do not falsify headers, use false identities, mislead recipients about the origin of a message, or use spam bots.

  • Filter Evasion: Do not use Textiful’s services to evade unwanted messaging detection systems. Prohibited practices include:

    • Intentional Misspellings: Using words specifically misspelled to bypass filters.

    • Non-Standard Opt-Out Phrases: Creating unconventional unsubscribe language to evade detection.

    • Snowshoeing: Spreading similar messages across many numbers to evade thresholds.

    • Public URL Shorteners: Avoid using shared public shorteners like Bitly. Use a dedicated short domain for links in your messages.

  • Reverse Engineering: You may not reverse engineer, decompile, or attempt to derive the source code of Textiful’s services.

6. reasonable Use & Monitoring

Services are subject to reasonable use limits intended for normal business operations. Unusually high or excessive usage that impairs our ability to serve other customers may result in suspension or termination of your account.

Our Enforcement: Textiful reserves the right to monitor content sent through our services and investigate any misuse or violation of this Policy. We may remove content, disable access, or suspend services for violations. We will cooperate with law enforcement and report illegal activity to appropriate authorities.

Reporting Violations: If you become aware of any violation of this Policy, please notify us immediately and provide assistance as requested to help us stop or remedy the violation.

Contact Us
For questions, requests, or complaints: